Important shipping notice (New Year Holiday Notice)
Dear Customer,
Please be informed that We will be on holiday for Chinese Lunar New Year from February 7, 2010 to February 20, 2010. And will work as usual from February 21, 2010.
You may still visit our website and place an order.All orders placed during this period will be handled as soon as we are back to office on February 21, 2010.
Should any urgent question or inquriy please contact Our Customer Service.
We apologise for any inconvenience this may cause.
Thank you for shopping with us.
Happy Holidays.
Shipping / Order Tracking
We do ship internationally.
Shipping Methods: Registered Airmail(Standard) , EMS, SpeedPost
We will send a Dispatch Notification email to you after we have dispatched your order. The majority of our orders are shipped within 1 - 2 business days after placing the order online. Please Allow an additional 1 to 2 business days for weekend orders or Temporarily out of stock orders.
You can check the status of your order by logging into your account.
If you have any questions about your order please contact us.
Can I track my order?
All orders are sent with a tracking number and will be provided in your shipment notification email.
Registered Airmail >> HongKong Post >> Tracking
Online tracking information on the delivery status of registered mail/parcels sent overseas is available for selective destinations. You can connect to the mail tracking website of the destinations below directly.
United States >> USPS
United Kingdom >> Royal Mail
Canada >> Canada Post
New Zealand >> New Zealand Post
Singapore >> Singapore Post
Ireland >> An Post
For destinations not on the list, tracking information is only available up to departure from Hong Kong. Porto Rico,Australia,Germany,Brazil,Japan,Italy,Holand,Spain...ect.. customers can track the parcel at local Post office.
Speedpost >> http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
DHL >> http://www.dhl.com.hk
UPS >> http://www.ups.com/content/hk/en/index.jsx
FedEx >> http://www.fedex.com/hk_english/
If you have any further questions, feel free to contact our Customer Service.
What's the Total Delivery Time?
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
Processing Time = The time we received your order to the time we start packaging your order. The time to get your order looked at, your payment confirmed, and to make sure the shipping address is correct.
Minimum time: 1 business day.
We do not process your order on Sunday or holidays. Please Allow an additional 1 to 2 business days for weekend orders or Temporarily out of stock orders.
Packaging Time = After your order is processed. If the product is still in stock, it will be shipped in a day or two. You will be notified if your order is not in stock.
Minimum time: 12 hours
Shipping Time = The time it takes for the shipping company to drive or fly your package to you.
Standard Shipping(Resgitered Air Mail): Most shipped packages are delivered within 10-18 business days from the day they are shipped.
Expedited Shipping: Most shipped package are delivered within 7 business days from the day they are shipped.
We will do our every efforts to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
We may ship each product at different times via different shipping companies. We cannot guarantee which shipping company will ship your product to you.We are not responsible for service transit time,Thank you.
